For the past 23 years, I've worked in the call centre industry and I still have an incredible passion for helping companies improve the way they do things. I've set up call centres, re-structured call centres and helped source, implement and audit outsourced call centres for a wide range of clients. I'm a regular speaker at events related to call centres around the world, I've written hundreds of articles on the topic and I've published 2 books on the topic. Most of my work these days is in The UK but I have improved outsourced call centres in The Philippines, India, The United States, The Czech Republic and Ireland.
This is me winning an award from The National Outsourcing Association as part of The Philippines team. In 2000, I set up the first call centre in The Philippines dedicated to The UK marketplace. Call me on 077400 96598 or email me firstname.lastname@example.org