Brokers are the middlemen who find call centre projects typically for smaller, lower-tiered vendors. If you are a broker who would like to find call centres or if you are call centre looking for brokers, please call us on 0121 364 4000. We are in the process of writing a guide for companies to use brokers.
Brokers often have a very bad reputation within the call centre industry for ripping off clients and call centres alike. It's also worth nothing that very few of them offer any added value service. However, despite their poor reputation, many of them offer a very good level of service which links the most suitable clients with the most suitable call centres.
Brokers also use other terms to describe what they do; this includes consultants or advisors.