Here are the latest news snippets from around the call centre outsourcing world:
Concentrix (formerly The Gem) are looking to add 1000 jobs at their contact centres in Northern Ireland after receiving a substantial investment into the business. It is unclear how Concentrix plan to achieve this growth.
Lloyds are laying off call centre staff in Warrington.
There is some significant movement within SITEL. There are closing a call centre in IOWA but are adding jobs in North Carolina, Florida and some temporary staff in Tennessee. They are also expanding in New Zealand which is becoming an increasingly attractive location due to cost.
US outsourced call centre provider CustomerSpeak are laying off 500 staff and closing one of their facilities in The United States
Aegis continue their policy of growth through acquisition by buying up Malaysian outsourcer Symphony
Convergys are planning to expand one of their contact centres in Quezon City (part of Manila) in The Philippines focussed exclusively for Australian telecommunications firm Telstra. Convergys are also laying off staff in IOWA but are adding staff in their Honduras facility
Firstsource are to close a call centre in Colorado after losing a client who was based there