Call Centre RFP Production, Assessing & Checking
In the call centre outsourcing industry, the content of the request for proposal is quite simply the difference between winning and not winning a piece of business.
As a leading expert in call centre outsourcing, I have worked on both producing and assessing RFPs for clients and responding to them for call centre vendors. As a freelance consultant, I assist companies in responding to RFPs and cover all aspects. Here are a few examples of how I operate:
1. Using in-depth knowledge of the industry and your competitors, I can determine the likelihood of you winning the piece of business along with the work involved to get to the stage of producing the document. This can then enable you to determine whether or not you should commit time and resources to making a response.
2. Act as project leader to produce the document in conjunction with your internal resources. This can take many forms from simply acting as a guide for your internal resources through to the complete production of the document.
3. Assessing documents which you have produced internally. Again, this can take many forms from simply making proposed suggestions through to the complete revision of the document itself.
4. I can also advise on your overall strategy with regard to RFPs. Some companies win plenty of business from RFPs and some win absolutely nothing. By applying the principles from the successful organisations, you can dramatically improve your win rate.
By using a third party consultant such as myself to produce or assess RFPs has many benefits; For example, you have access to information you may not otherwise have relating to what the clients want to see. In addition, you often find that your staff can be too close to the operation to take a broad view on what clients actually want to see. It's also true in many cases that producing an RFP can take valuable resources away from their usual job.
Whatever your circumstances, feel free to give me a call to discuss your requirements on 077400 96598.