As with all countries, the Call Centre Pricing in Romania is the subject of much debate. However, we have been involved with a large number of projects in Romania and we have a good handle of how pricing works. Before we get into the details, it's important to note that the quality of the vendors varies dramatically as does the prices they charge. The simplest way to differentiate them is between high tier, medium tier and budget tier. The budget tiered operators are generally quite poor in all aspects of their operations and will charge in the region of 4-6 per agent hour for English speaking activity. For mid-tiered call centres, the prices vary from 7-9 per hour. Higher tiered call centres charge anywhere from 10-15 per agent hour. Of course, there are some mid-tiered call centres charging higher tiered prices and vice-versa so price should not be considered as an indicator of quality. All of these costs are for English vanilla customer service activity. The prices for other main European languages such as German, Italian, French and Spanish are normally very similar but there may be a premium where the agents are required to be bi or tri lingual. Some languages for smaller Western European countries such as Portual and The Netherlands can attract a small premium with larger premiums charged for Scandinavian languages. Availability in these languages can also be limited. Romanian language work is generally much cheaper than the equivalent of English speakers. For other Eastern European languages, the prices and quantities of available agents vary dramatically. For the countries which border Romania, costs are low and availability is high. The opposite is true for languages such as Lithuanian. Due to the uncertain nature of Albania, some Albanian-language work is conducted within Romania. There are also plentiful supplies of other Southern European languages such as Greek & Turkish and the costs are similar to that of English. As always with the subject of pricing, be careful to ensure that prices are quoted on a like-for-like basis. The above prices I have quoted are for a productive agent hour. Some call centre outsourcing companies charge using alternative methods to make the headline price appear lowe.