Technical support is segmented into different levels depending on the complexity of the type of work being outsourced. The higher level technical support is normally handled by specialist call centre companies or in some cases through a technical division within a general outsourcer. The cost of technical support is normally at a premium to standard customer service activities reflecting the additional salary costs of the agents involved in the process.
Technical support work is conducted both onshore and offshore with a disproportionately large amount of work being done overseas especially in India where there is a large number of technology related graduates.
To find a call centre which performs either dedicated or shared agent technical support, please use the form below.